Desktop Support Engineer Interview Questions Answers Tutorial

Desktop Support Engineer Interview Questions Answers Tutorial

Desktop Support Engineer Interview Questions Answers Tutorial:-In  this  cyberpoint9 tutorial we are going to describe about the  Desktop Support Engineer and Server Engineer Interview Questions Answers  which is asked  in ethical hacking  cyber programming or in Desktop Support Engineer. And also we will describe that how can we crack interview of various examination  in ethical hacking and computer Science. When ever we want to learn any thing the things become more earlier is somebody/tutorial/study material taught us through Examples. Here we have tried to describe each and every concept of  Desktop Support Engineer and Server Engineer course with examples in the light of  best  Short tutorial using simple and best possible example. These examples are so simple that even a beginner who had never even heard about hacking and Cyber law or Desktop Support Engineer can easily learn and understand How  the  Desktop Support Engineer works in our today’s Technical Field. This is  the best  tutorial/Study Material  very beneficial for beginners  as well as Professional.

Interview Question

                                                               Part – 3     

Desktop Support Engineer Interview Questions Answers Tutorial

Desktop Support Engineer Interview Questions Answers Tutorial


1-      Name of the Boot files required to boot the system.

2-      What are the steps to join the system in Domain?

3-      What are the steps to configure the MS Outlook?

4-      Difference between OST & PST and default location of both the files

5-      Tool name to repair the PST

6-      What steps you will follow if mails are receiving but not Sending

7-      Maximum permitted size for PST in MS Outlook 2013

8-      Steps to remove the Virus from System

9-      Difference between Win7.0 32bit and 64 bit OS

10-   How to recall the send message in outlook

11-   DHCP full form and how it works

12-   What is the function of DNS

13-   Command to release and renew the IP address

14-   Where do we use ipconfig-a and traceart command

15-   IPV4 & IPV6 address is of how many bits

16-   What should be the minimum and maximum size of Page file

17-   What is the minimum RAM requirement for 32 bit and 64 bit OS

18-   What are the possible causes of Blue dump error and what steps you will        follow to rectify blue dump error?

19-   What is the benefit of Domain?

20-   Full form BIOS and what is the use of BIOS in System

21-   SMTP, POP3 & IMAP Default Secure Port

22-   Why we use VPN

23-   How to configure the Wi-Fi

24-   What is the difference between Network and Shared Printer and drawback of shared printer?

25-   How to check whether SMPS is OK or not

26-   What is the Incident, Service Request and SLA?

27-What is the POP and IMAP and difference between POP and IMAP?

28-Which version outlook you are working and its configuration process and difference between different version?

29-What is classes, how many types of Networking classes and function?

30-What is DHCP and DNS? What is the difference between TCP and UDP?

31-Port number, POP3, IMAP, SMTP, DHCP, DNS?

32-What is hard disk and what is the normal speed of hard disk?

33-What APIPA?

34-What is Domain & Work group?

35:- Not able to login system how you will resolve this issue?

36:-Outlook configuration process? Incoming, Outgoing issues, How you will resolve?

37-What is PST & OST? What is the difference and if PST file crashed how you will recover?

38-System working slow, Reason behind this and how you will resolve?

39-What is BSOD, Blue screen error? And what is the reason behind this and how you will resolve?

40-What is trust screen error?

41-User not able to connect with Wife or LAN, How you will resolve?

42-Configuration process on Network printer?

43:-If user not able to take print out through Network printer what you will do ?

44:- Do you have any experience on VC

Q: Describe some commonly used LAN cables. What is the maximum length of LAN cable for proper communication?

A: There are mainly two types:

  1. Cat 5 (Category 5 where 5 indicates twists per inch) & Cat 5e (5e indicates 5 twists per inch per pair which leads to reduced cross talk). Both Cat 5 & 5e are UTP cables that can support up to 100 Mbps.
  2. Cat 6 & 6e are UTP cables that can support up to 1 Gbps.

After about 80 meters (260 feet), you will usually see a reduction in speed.

Q: Windows cannot currently check for updates; what could be the possible reasons?

A: There could be two possible reasons:

  1. Missing/corrupted files
  2. Update services down

Method 1: Contact Microsoft:

Method 2: Please follow the steps below:

  1. Go to Run, type “services.msc” without quotes and press Enter.
  2. Locate Windows Update.
  3. Right click on Service and select Properties.
  4. In Start-up type, select Enable.
  5. Click Start under Service status.
  6. Click OK.

Q: What is the SysWOW64 folder?

A: It is normally found in a 64-bit OS, for example 64bit Win7. This folder is very similar to the system32 folder of the 32-bit OS.

Q: What do you mean by NTLDR Error?

A: NTLDR is known as the Network Loader. It helps in loading the operating system. If any system is showing “NTLDR is missing” then you need to copy the NTLDR file from operating system CD.


  1. What are the types of operating system?
  2. Give examples of NOS (Network Operating System) and SOS (Server Operating System).
  3. What is the difference between FAT and NTFS?
  4. What is DNS?
  5. What is reverse lookup in DNS?
  6. What is forward lookup in DNS?
  7. What are enhancements in Windows 2003 from Windows 2000?
  8. What does DHCP stand for and why it is necessary?
  9. What are enhancements in Windows 2003 from Windows NT?
  10. What is Active Directory?
  11. List types of firewall.
  12. Define scope and superscope with respect to IP addressing
  13. What is a default gateway
  14. What is the difference between hardware and software firewall?
  15. Name the seven layers of OSI model.
  16. How to enable Firewall in Windows XP?
  17. How to disable Firewall in Windows XP?
  18. What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
  19. List out some versions of Windows XP, Vista, and Windows 7.
  20. Explain ping command.
  21. Explain cookies.
  22. What is an .exe file.
  23. What is is .msi file.
  24. How do you boot the computer in Safe mode?
  25. Why is ipconfig command used for?
  26. What is tracert command?
  27. Define operating system
  28. Define VPN server
  29. What is POP server
  30. What is a SMTP server
  31. What is a RIS server
  32. What is the key difference between a desktop OS and server OS.
  33. What are the types of printer?
  34. What is a safe mode in Windows OS
  35. Explain last known good configuration.
  36. What is disk clean up, disk defragmentation, device manager, and system restore?
  37. Explain the differences between USB port and Firewire port?
  38. How do you install a printer in Windows XP?
  39. What is a browser and name any 5 browsers?
  40. What is a Serial port
  41. What is a parallel port
  42. What is the difference between a serial port and a parallel port?
  43. What is an A record?
  44. What is a PTR record?
  45. Define RAS server
  46. What is a port number?
  47. Where is the HOSTS file located?
  48. Explain different RAID levels.
  49. What is an IAS server?
  50. Explain APIPA, IP address, and Subnet mask.
  51. What is packet data?
  52. Explain the difference between IP v4 and IP v6.
  53. Explain a group with respect to network administration
  54. Explain child domain and its uses.
  55. What is an organizational unit with in terms of a domain?
  56. Expalin rights, policy and permission in network administration.
  57. What is a domain controller?
  58. Explain what is additional domain controller
  59. What are the types of active directory partitions.
  60. Difference between default gateway and a router
  61. Expalin SCSI
  62. How do you remove a virus from a computer?
  63. How do you make a computer run faster?
  64. What is attribcommand?
  65. What is edit command?
  66. How do you copy a file or folder using copy command?
  67. How do you format the hard disk using command line utilities?
  68. Explain mkdirrmdir, and chdir 
  69. What is the path of host file in Windows OS?
  70. Explain the types of hard disk.
  71. What is a router?
  72. What is a bridge router?
  73. What is the difference between primary and secondary partition?
  74. What is a backup?
  75. What are the types of backups in Window OS?
  76. Explain the differences among differential backup, incremental backup, and copy backup.
  77. What is remote desktop?
  78. What is the difference between recovery console and automated system recovery?
  79. What is NTLDR file?
  80. How do you tackle “missing NTLDR file” error?
  81. How many bytes are there in MAC address?
  82. Name the range of Class A IP address.
  83. Name the range of Class B IP address.
  84. Name the range of Class C IP address.
  85. What is the default subnet mask of Class A, Class B, and Class C IP address?
  86. What is BSOD (Blue Screen of Death) and how do you overcome it?
  87. What is the difference between preferred DNS and alternate DNS server?
  88. What is the transmission speed of T1 carrier?
  89. List out some ports that are available on a computer
  90. What are some common types of LAN cable?
  91. What is a social engineering attack?
  92. What is a phishing attack?
  93. What is Denial of Service attack in hacking
  94. What is eavesdropping with respect to hacking
  95. What is virus with respect to computer technology?
  96. What does it mean when a program is x86?
  97. What is SysWoW64 Folder in Windows?
  98. Difference between x86 and SysWoW64 folders

 Desktop Support Engineer Interview Questions Answers Tutorial For   Part 2:  Click here  

Part 1

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Desktop Support Engineer Interview Questions Answers Tutorial

Desktop Support Engineer Interview Questions Answers Tutorial

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